RMOW: The Resort Municipality of Whistler

  1. PassivHaus
  2. Summer
  3. RMOW
  4. Pandemic and safety protocols


1. Lost Lake PassivHaus

The PassivHaus, Lost Lake Park’s award-winning day lodge, is open in the summer and winter months. Rent a mountain bike or stop by for a drink and delicious snack.

Operated by Cross Country Connection the Lost Lake PassivHaus is located at the trailhead of Lost Lake Park. Mountain bikes are available for rent and you can look into tours and instruction.

A passive house is a building that uses up to 90 per cent less energy than a traditionally built house, without active heating or cooling systems. During the 2010 Olympic and Paralympic Winter games, the building was the Austria Haus – home to the Austrian Olympic Committee and Austrian Public Broadcasting. After the 2010 Games, the RMOW completed site and servicing work, and the building was transferred to the RMOW and renamed Lost Lake PassivHaus.

The PassivHaus is located at the trailhead of Lost Lake Park, just a short walk from Whistler Village and parking in Day Lot 4 or 5. The closest bus stop to the day lodge is in Day Lot 4, serviced by the free Village Shuttle from mid-June until the first Monday in September.

Facilities and activities (summer)

  • Bike rentals, lessons, and guided tours (summer)
  • A café offering coffees, smoothies, cookies, soup and gelato
  • Outdoor cafe seating
  • Rental meeting space

It is conveniently located at the main entrance to Lost Lake Park, just a short walk from the Village Stroll.

2. Summer: Lost Lake Park

Situated around tranquil Lost Lake, this secluded park offers a sandy beach, pristine swimming, and nearly 100 km of hiking and biking trails in the summer. Lost Lake Park is accessible by the Valley Trail and within walking distance from Whistler Village. (In winter, the trails are converted, along with golf cart paths of the two adjacent golf courses, to an extensive cross-country ski trail network maintained by the Resort Municipality of Whistler. See the Winter section, above.)

Facilities and activities

Enjoy walking, hiking, biking, and other activities in Lost Lake Park between April and mid-December.

  • Beach and swim area
  • Swim docks
  • Barbecue stands
  • picnic tables
  • accessible washrooms
  • outdoor shower
  • Food concession and food trucks. Note: the food trucks may not be scheduled at Lost Lake Park in late July and early August due to the Western Toad migration. The exact timing varies from year to year.
  • Slackline posts
  • Parking
  • Multi-use trails (walking and biking) and multi-directional except for the nature trails marked “Walking only.”
  • Wildlife viewing (including Western Toads)
  • Off-leash dog beach (Canine Cove), located 400 meters to the north of Lost Lake beach
  • Disc golf course
  • Trail maps (available at map kiosks on major trail intersections or at Municipal Hall)

Lost Lake Park features both wide and single-track bike trails suitable for beginner to expert riders. Trail map signboards are located at key access points.

Hikers and beginner bikers will enjoy Lost Lake Loop, Panorama and Old Mill Road, and a variety of smooth gravel trails like Tin Pants, Molly Hogan, Gypsy Drum, Donkey Puncher, Tommy Moore and Hooktender.

Intermediate level and advanced mountain bikers will enjoy the challenge and excitement of the Zappa single-track trails, including Fountain of Love, Pinocchio’s Furniture, Disco Boy, Dwarf Nebula, Packard Goose and the Grand Wazoo.

  • Download the Whistler Hiking and Biking Trail Map
  • Also find biking trail maps at Trailforks

Lost Lake Park and Trails are home to a large variety of wildlife, including Western Toads. Their annual migration during the summer may temporarily impact access to the lake via Lost Lake Road, the valley trail and Lost Lake Loop.

Getting to Lost Lake Park (Summer)

Walk: The park can be reached on foot in the summer from Whistler Village. Walk along the Valley Trail that follows Fitzsimmons Creek toward PassivHaus. The Lost Lake Trail network starts from there, including trails to Lost Lake.

Bus: Operated by BC Transit, the Route 8 – Lost Lake Park Free Shuttle runs daily from June 19 through Labour Day, 11 a.m. to 6:15 p.m. between the Gondola Transit Exchange and Lost Lake Park. For more information, visit bctransit.com/whistler.

Ride: Cruise to Lost Lake Park via two-wheels via the paved Valley Trail. A Valley Trail map can be found at whistler.ca/ValleyTrail. Don’t have a bike? Don’t worry. You can rent Valley Trail bikes from many of Whistler’s rental shops. Take advantage of secure bike (and gear) parking at Lost Lake Park starting June 18 on Fridays, Saturdays, Sundays and statutory holidays. For hours of operation and information on how the bike valet works, visit whistler.ca/BikeParking.

Driving?: Lost Lake parking lot is restricted to a five minute drop off zone between 10:45 a.m. to 6:15 p.m. from Saturday, June 19 through Monday, September 6, 2021.

Park Eats

The Resort Municipality of Whistler has expanded the food services offered in the parks, by adding popup vendors and delivery to the existing Whistler parks food truck program.

Park Eats runs from May 21 to September 6, 2021. Offerings include crepes, gelato, pizza, burgers, kombucha, sandwiches, salads and more! Visitors to the parks can experience this authentic Whistler food and beverage at lakeside locations, such as Alpha Lake Park, Lakeside Park, Lost Lake Park, Meadow Park and Rainbow Park. Delivery is available at eight of our parks from 11 a.m. to 5 p.m. from Portobello. To learn more and to view the schedule and locations, visit whistler.ca/ParkEats.

The food concession at PassivHaus is open daily 11 a.m. to 5 p.m. from July 1 to Labour Day, and weekends from June to September.

Park Hosts

Watch out for our helpful Park Hosts wearing red shirts who can provide you with resort information, wayfinding assistance, COVID-19 guidance and park amenity information. Our Park Hosts will be travelling by bike throughout our parks on weekends and statutory holidays. Wave them down and say hello.

Park etiquette & rules

Reduce the waste: Pack in what you pack out, bring your own reusable plates, cutlery and cups, use the in-park waste, recycling, compost receptacles.

Share the space: Be conscientious of the space you use – limit your items to the size of a blanket if possible. Refrain from playing sports around lots people. Do not erect tents (the use of pegs are against the Parks Bylaw) as it impedes line of sight, takes up a lot of space and can damage irrigation lines.

Know the fire danger: When Whistler’s fire danger rating is high, the use briquette barbeques are prohibited at Whistler parks and open spaces. This fire danger rating is also important to note when considering campfires.

  • Dogs are not permitted at Lost Lake Park beach (Canine Cove is a designated off-leash area at Lost Lake). For more information on dog friendly areas visit whistler.ca/dogs.
  • Smoking and consumption of alcohol are not permitted
  • Camping and campfires are not permitted
  • Slacklining is not permitted using trees
  • There is no lifeguard on duty, and the water can be cold.


If you are riding an e-bike or other e-mobility device, make sure it’s permitted on the trails you want to ride. Learn more about e-bikes at whistler.ca/ebikes.

  • Class 1 (pedal-assisted) e-bikes and electric adaptive mountain bikes are permitted on the Lost Lake trails.
  • Class 2 and class 3 e-bikes are classified as motorized vehicles and are not permitted on any off-road trails in Whistler.


Additional information about the Resort Municipality of Whistler that may be included at the Licensee’s discretion on their website(s), advertising and/or press releases (Required for any joint Licensee and RMOW press releases).

About the Resort Municipality of Whistler

The Resort Municipality of Whistler (RMOW) is a destination resort community, local government organization and leader in providing municipal programs, services, progressive planning and infrastructure for almost 12,000 residents and over three million annual visitors. Situated in the Coast Mountains of British Columbia, Whistler was the Host Mountain Resort for the 2010 Olympic and Paralympic Winter Games. Our vision: A place where our community thrives, nature is protected and guests are inspired.

5. Pandemic and safety protocols

COVID-19 Precautions December 2021

  • Whistler’s COVID-19 Safety Plan (December 2021) can be reviewed here (PDF)
  • Masks recommended in all busy indoor public spaces and RMOW facilities.
  • Employees using PPE, washing hands frequently, staying home if feeling unwell.
  • Hand sanitizer at entrance and exit, when available.
  • Access may be limited to inside PassivHaus bathrooms.
  • Social distancing recommended for guests equipment rentals and in the cafe.
  • Trail passes with waivers and snowshoe rentals accessed from outside Ticket Window.

Safety first: Whistler’s overview of risk awareness for Nordic skiing and snowshoeing. and the resort’s Communicable Disease prevention plan can be read here (PDF)